Privacy Policy

1. Information We Collect

We collect information you provide directly, such as your name, email address, and company details when you create an account. We also collect usage data including transaction metadata, retry logs, and billing information necessary to provide our payment recovery services.

2. How We Use Your Information

• To provide and maintain our payment recovery service
• To process transactions and manage retry schedules
• To send you service-related notifications
• To improve our AI-powered retry algorithms
• To generate billing and performance reports

3. Cookies & Tracking

We use essential cookies to keep you signed in and remember your preferences. We also use analytics cookies to understand how you interact with our platform. You can manage your cookie preferences at any time through the cookie banner or your browser settings.

4. Data Security

We implement industry-standard security measures including encryption at rest and in transit, row-level security policies, and strict access controls to protect your data. API keys are encrypted before storage and never exposed in plaintext.

5. Data Sharing

We do not sell your personal data. We share information only with your connected payment provider, including Stripe or Adyen, as necessary to execute retry attempts on your behalf, and with infrastructure providers that help us operate the service.

6. Your Rights

You have the right to access, correct, or delete your personal data. You may also request a copy of your data in a portable format. To exercise these rights, contact us at privacy@retainpay.online.

7. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@retainpay.online.